Airlines

• Home: Consumer Information: Travel: Air  (11)

Alitalia Sucks - Consumer complaints about lost luggage and other issues. Links to related sites.

NorthWorst Air - Article from an ex-employee.

Ryanair Campaign - Gives observations and experiences relating to Ryanair. Includes copies of correspondence, press articles and advice on reporting problems.

Some Tips For Dealing With Lost Luggage at Northwest Airlines - Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.

Untied - Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.

United We Strand - Winners of Westword Online's "What United Did to My Summer Vacation" contest. (August 10, 2000)

Out of the Blue - Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] (July 28, 2000)

Unfriendly Skies - Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon] (July 28, 2000)

Off Limits - Westword Online article sponsoring a "What United Did to My Summer Vacation" contest. (July 20, 2000)

United Sends Mixed Privacy Messages - Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] (June 4, 1999)